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DELIVERY
We aim to ship all of our orders within 48hrs of your order being placed.
UK STANDARD DELIVERY - £3.65 (3-5 working days)
UK 1st CLASS DELIVERY - £4.99 (1-3 working days)
UK FREE STANDARD DELIVERY -FREE (Orders over £60)
COLLECTION - From 326 SPRINGVALE INDUSTRIAL ESTATE - MONDAY/TUESDAY/FRIDAY - 12-4PM - orders must be collected within 10 days - if you cannot make these collection deadlines - please select a postage option.
We will let you know via email or text/What's App when your order is ready for collection ( please check your spam in case it goes into there)
(Please allow a few extra days for orders placed on a weekend or Bank holiday)
REFUND/RETURNS POLICY -
-Not a problem!
Please return your unwanted item to us WITHIN 14 DAYS of delivery - (if collection it is 14 days of your order) for a CREDIT NOTE.
-Unfortunately we can not offer an exchange on the item you wish to return.
-Please take extra care when trying on your new purchase, as any items marked with make-up, fake tan, lotions etc WILL NOT be eligible for a refund.
All items must be returned in the condition they were received
- Tags still attached
-Unwashed /unworn
-No marks or snags
What items are non-returnable?
-If you have sent your parcel untracked and your parcel goes missing, you will need to put in a claim with your courier to cover the loss. This is completely your responsibility as the purchaser until the goods are received back to us.
-To ensure a prompt CREDIT NOTE TO YOUR ACCOUNT (please allow 10/14 days) please ensure that all your order details are provided on the relevant paperwork when returning your item, especially your ORDER NUMBER. Without full details we will not be able to process your refund.
- Returns are at your own cost. - Please email us for the returns address.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.houseofholv.co.uk (the “Site”).
COMING SOON-
At House of Holv, we believe that providing exceptional customer service is just as important as offering top-quality products. Our friendly and knowledgeable team is always here to help with any questions or concerns you may have.
LOCAL COLLECTION OPTION
TUESDAY ONLY 12.30-4.30 (WITHIN 7 DAYS OF ORDER) - PLEASE ONLY USE THIS OPTION IF YOU CAN COLLECT WITHIN THIS TIME.
DELIVERY - ROYAL MAIL 2nd Class within 48 WORKING HOURS (When in stock - BACKORDERS ARE DIFFERENT - Please ask about projected stock arrival times to avoid disappointment)
RETURNS - You have 14 DAYS from COLLECTION/DELIVERY to RETURN FOR A CREDIT NOTE.
*NO RETURN ON SALE ITEMS