DELIVERY
We aim to ship all of our orders within 48hrs of your order being placed.
UK STANDARD DELIVERY - £3.65 (3-5 working days)
UK 1st CLASS DELIVERY - £4.99 (1-3 working days)
UK FREE STANDARD DELIVERY -FREE (Orders over £60)
COLLECTION - From 326 SPRINGVALE INDUSTRIAL ESTATE - MONDAY/TUESDAY/FRIDAY - 12-4PM - orders must be collected within 10 days - if you cannot make these collection deadlines - please select a postage option.
We will let you know via email or text/What's App when your order is ready for collection ( please check your spam in case it goes into there)
(Please allow a few extra days for orders placed on a weekend or Bank holiday)
REFUND/RETURNS POLICY -
NEED TO RETURN YOUR ITEM?
-Not a problem!
Please return your unwanted item to us WITHIN 14 DAYS of delivery - (if collection it is 14 days of your order) for a CREDIT NOTE.
-Unfortunately we can not offer an exchange on the item you wish to return.
-Please take extra care when trying on your new purchase, as any items marked with make-up, fake tan, lotions etc WILL NOT be eligible for a refund.
All items must be returned in the condition they were received
- Tags still attached
-Unwashed /unworn
-No marks or snags
What items are non-returnable?
- Discounted, Sale, or Clearance items
- Earrings are non-returnable for hygiene reasons.
- Swimwear without the hygiene sticker intact can not be returned.
- All Occasion Wear items are non-returnable, non-exchangeable, and non-refundable.
- Personalised items
-If you have sent your parcel untracked and your parcel goes missing, you will need to put in a claim with your courier to cover the loss. This is completely your responsibility as the purchaser until the goods are received back to us.
-To ensure a prompt CREDIT NOTE TO YOUR ACCOUNT (please allow 10/14 days) please ensure that all your order details are provided on the relevant paperwork when returning your item, especially your ORDER NUMBER. Without full details we will not be able to process your refund.
- Returns are at your own cost. - Please email us for the returns address.
Houseofholv@houseofholv.co.uk
